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'''Agents''' are customer support operatives that will help you have a better | '''Agents''' are customer support operatives that will help you have a better Whirled Club experience. | ||
Only official Whirled Club Agents have "Agent" in their display names; regular Whirled players are not able to use that word in a display name. Attempting to bypass this restriction can result in a [[ban]]. | |||
Only official | |||
==Duties== | ==Duties== | ||
Agents' duties include: | Agents' duties include: | ||
* Handling [[report|reports]] | * Handling [[report|reports]] | ||
* Enforcing Whirled's [[Terms of Service]] and [[Community Standards]] | * Enforcing Whirled Club's [[Terms of Service]] and [[Community Standards]] | ||
* Moderating official Whirled groups and discussions | * Moderating official Whirled Club groups and discussions | ||
* Responding to questions from players | * Responding to questions from players | ||
* Running official events and contests | * Running official events and contests | ||
* Advising content creators | * Advising content creators | ||
* Taking note of feedback from the Whirled community | * Taking note of feedback from the Whirled Club community | ||
==Pioneer Agents== | ==Whirled's Pioneer Agents== | ||
*Agent Vortex | *Agent Vortex | ||
*Agent Cirrus | *Agent Cirrus | ||
| Line 23: | Line 22: | ||
==How can I become an Agent?== | ==How can I become an Agent?== | ||
''' | '''Whirled Club is not currently taking applications for new Agents.''' If and when the call goes out for more applicants, the opening will be announced on Whirled Club. | ||
To apply to be an Agent, you '''must''' be 18 years of age or older at the time of your application. This is non-negotiable | To apply to be an Agent, you '''must''' be 18 years of age or older at the time of your application. This is non-negotiable. Whirled Club considers factors including, but not limited to: | ||
* the applicant's disciplinary history in Whirled | * the applicant's disciplinary history in Whirled | ||
* knowledge of Whirled's features and community | * knowledge of Whirled Club's features and community | ||
* communication skills | * communication skills | ||
==How do I Contact an Agent?== | ==How do I Contact an Agent?== | ||
That depends! | That depends! | ||
* If you wish to report a violation of Whirled's Terms of Service, use the [[report|reporting system]]. Using the reporting system guarantees that your report will get seen by whichever Agent is on duty, and will generate a record with proof of the offense at the time that it happened. | * If you wish to report a violation of Whirled Club's Terms of Service, use the [[report|reporting system]]. Using the reporting system guarantees that your report will get seen by whichever Agent is on duty, and will generate a record with proof of the offense at the time that it happened. | ||
* If you have a question, using the [http://www.whirled. | * If you have a question, using the [http://www.whirled.club/#support Contact Us] form will get your question seen by the Agent on duty. | ||
* Whirled [[mail]] is '''not''' an official support channel. If you submit support requests or questions via mail to an Agent, you may be directed to another venue, or it may take a while for you to receive a response. | * Whirled [[mail]] is '''not''' an official support channel. If you submit support requests or questions via mail to an Agent, you may be directed to another venue, or it may take a while for you to receive a response. | ||
* If you see Agents around and just want to say hello, feel free! Agents are happy to meet you! However, ''please'' do not take it personally if the Agent is working and cannot talk for very long, or has to move to another room without much of a goodbye, to take care of an issue. | * If you see Agents around and just want to say hello, feel free! Agents are happy to meet you! However, ''please'' do not take it personally if the Agent is working and cannot talk for very long, or has to move to another room without much of a goodbye, to take care of an issue. | ||
Latest revision as of 09:53, 29 April 2023
Agents are customer support operatives that will help you have a better Whirled Club experience. Only official Whirled Club Agents have "Agent" in their display names; regular Whirled players are not able to use that word in a display name. Attempting to bypass this restriction can result in a ban.
Duties
Agents' duties include:
- Handling reports
- Enforcing Whirled Club's Terms of Service and Community Standards
- Moderating official Whirled Club groups and discussions
- Responding to questions from players
- Running official events and contests
- Advising content creators
- Taking note of feedback from the Whirled Club community
Whirled's Pioneer Agents
- Agent Vortex
- Agent Cirrus
- Agent Nimbus
- Agent Sirocco
- Agent Coriolis
- Agent Sunshine
- Agent Equinox
How can I become an Agent?
Whirled Club is not currently taking applications for new Agents. If and when the call goes out for more applicants, the opening will be announced on Whirled Club.
To apply to be an Agent, you must be 18 years of age or older at the time of your application. This is non-negotiable. Whirled Club considers factors including, but not limited to:
- the applicant's disciplinary history in Whirled
- knowledge of Whirled Club's features and community
- communication skills
How do I Contact an Agent?
That depends!
- If you wish to report a violation of Whirled Club's Terms of Service, use the reporting system. Using the reporting system guarantees that your report will get seen by whichever Agent is on duty, and will generate a record with proof of the offense at the time that it happened.
- If you have a question, using the Contact Us form will get your question seen by the Agent on duty.
- Whirled mail is not an official support channel. If you submit support requests or questions via mail to an Agent, you may be directed to another venue, or it may take a while for you to receive a response.
- If you see Agents around and just want to say hello, feel free! Agents are happy to meet you! However, please do not take it personally if the Agent is working and cannot talk for very long, or has to move to another room without much of a goodbye, to take care of an issue.